Use the Quiet Hours subtab in Settings to specify the days of the week and the hours during the day when you do not want to send any messages to any of your users. This ensures that you never disturb your users on certain days of the week and at certain times of the day. For example, you can set quiet hours so that no messages are sent on Sundays or during the week between 9:00 PM and 5:00 AM.
This setting applies to all campaigns and experiences. You can set campaign-specific quiet hours in the Quiet Hours panel of both the Campaign Creator and the Experience Creator.
The days and hours you select are local to the timezone of your user. For example, if you select quiet hours to be Sunday between 12:00 AM and 6:00 AM, and your namespace is set for Pacific Standard Time, your app users in New York do not receive messages on Sundays between 12:00 AM and 6:00 AM Eastern Standard Time. If the timezone of the user is unknown, the days and hours you select are local to your namespace.
- If you use RevIQ SendOptimally to select the best time to send messages and the best time falls during the quiet hours period, Kahuna does not send the messages.
- If you select an end time that is before the start time, the quiet hours continue past midnight to the next day. For example, if you select Mondays with a start time of 1:00 PM and an end time of 6:00 AM, quiet hours start on Monday at 1:00 PM and end on Tuesday at 6:00 AM.
To enable quiet hours:
- Click Add Quiet Hours.
Select the days and times you do not want to send messages, then click Save.
To select an entire day, select the day, then click the dropdown next to Between. Select Full Day, then click Save.
The Quiet Hours panel displays all the days and times that quiet hours are in effect. To edit a quiet hours setting, click next to the setting. To delete a quiet hours setting, click x next to the setting.
To delete all quiet hours settings, click Clear All.
When you have completed quiet hours setup, click Save Default Quiet Hours.