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How are engagement states defined and can I customize the definitions?

Engagement states are defined below the engagement map on your Dashboard. 




You will find the 'Dormant delay' and 'Passersby Delay' fields listed under Company-Wide Settings. 



Dormant Delay: The number of days an Engaged user must be inactive before being considered Dormant. (See the number in the yellow box in the definitions above.)

Passersby Delay: The number of days a Newbie must be inactive before being considered a Passersby. (See the number in the red box in the definitions above.)

To change either of these settings, please send an email to support@usekahuna.com.

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